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Support

Introduction

We pride ourselves in our after sales service as well as pre-sales consultancy.

Should you ever need assistance, you might find it helpful to check out the FAQs which might give you the answer to your query.

Failing that, please do not hesitate to contact us and we will do our utmost to give you the answer as quickly as possible.

Hours:

8:00 am to 6:00 pm
Monday through Friday excluding public holidays

How to Contact Us:

In the first instance, please complete our technical support form with details of your query, or email the information to technicalservices@halcyonsoftware.com

Alternatively you can contact one of our technical support departments in the following locations

United States (AMER): +1-215-240-8838

United Kingdom (EMEA): +44 1733 234995

Australia (APAC): +613 9495 6600

If you have raised a technical support request, you may have been given a meeting ID number to allow a member of our support department to provide you with remote desktop assistance.

If you need to raise a technical support request, you may do so by completing the online technical support form. (Available via link from the left hand side of this page.)

 
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