Message Management Suite
Maintenance & Technical Support
Getting maximum business value out of your software, delivering value and proving ROI to your senior management particularly in commercially challenging times, is more important now than ever before. Software-related problems can really slow down a business—not to mention tie up IT staff.
That’s why Halcyon Software offers a single point of contact, regardless of platform, to handle all your software support needs for System p, System i and System x —whether your organization uses IBM or from multiple vendor software. Our technical service portfolio offers remote and flexible support, and product usage advice, for all of our software products, helping you to:
- Reduce operating costs and increase efficiency
- Improve availability and reduce downtime
- Reduce complexity
- Ease resource and skills constraints.
Our maintenance and technical support portfolio offers:
- Remote Technical Support Services
- Support for IBM i, AIX® and Windows
- Operational Support Services for AS/400 and legacy software
- Remote telephone assistance to support your environment
- Remote support and training on multi-platform systems
- Software upgrades and enhancements
- Software implementation and configuration
- provision of major upgrades with substantially enhanced functionality
- notification of critical software problems and fixes
- Dedicated on-site consultancy support
Halcyon Software has been writing software for IBM midrange computers as well as IBM i®, AIX®, Windows®, UNIX® and Linux® platforms for over 20 years. Our vast product expertise can help your organization quickly resolve even the most complex software-related problems to keep operations functioning efficiently. |
