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Message Management Suite

Features

Message Management Suite addresses your needs in the current economic climate where many of us are required to do more with less or less with nothing! This cost effective software suite delivers real ROI, saving you time, money and optimising the use of resources.

Do more with less:

  • Graphical User Interface (GUI), shipped as standard, allowing systems operators to consolidate existing tools and have a single dashboard view of your entire infrastructure, which is also ideal for high level management reporting.

  • “Out-of-the-box” pre-defined and pre-populated monitoring and alerting templates, shipped as standard. Making software monitoring and management possible within hours. 

  • Significantly reduce manual tasks by automating your routine daily tasks and monitoring multiple systems, on multiple platforms without the need for additional staff.

  • Prevent disasters by monitoring system critical messages and alerting appropriate personnel in a timely manner.

  • “Teach” Message Management Suite how to respond to situations, even complex ones, and it will precisely emulate the actions of a very experienced IT operator

  • Improve your department’s efficiency and effectiveness

  • Configure real-time actions and alerts to reflect your business processes

  • Reduce unscheduled computer downtime by monitoring for early-warning messages.

  • Significantly reduce troubleshooting and the risk of human error

  • Achieve 100% availability of your critical IT systems

  • Prevent outages, accelerate issue resolution and meet service level requirements with our maintenance & technical support services - consolidated on-site and remote software support

Message Management is designed so that systems operators can install the software and test the configuration and PTFs without affecting their live environment. Plus our enhanced scheduling of resources allows systems operators to emulate on-call rotas and company working schedules, across multiple time zones making Message Management Suite v3.0 an efficient and robust operations tool.

Key Features

Graphical User Interface (GUI)

Service Level Reporting

Business continuity

Virtualization

Security monitoring

Smart automation

Commercial flexibility

Low cost network monitoring & management software

Easy to install and use

Reporting tool

Consolidate existing tools – dashboard view

Monitor for application error messages and system critical messages

Automatic reply to inquiry messages

Enhanced calendar function

Enhanced scheduling of events

 
Customer Service Rating by LivePerson

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