Message Management Suite
Frequently Asked Questions
What is Message Management Suite v3.0?
Why is it important to automate systems monitoring?
What can I use Message Management Suite v3.0 to monitor for?
What benefits does Message Management Suite v 3.0 offer?
Isn’t Message Management Suite v3.0 just a system reply list?
What significant features does Management Suite V3.0 offer?
How easy is it to install and configure the software?
Can I trial the software?
Can I arrange a web demo, prior to the software trial, to walk me through the software and ensure that I get to most from the trial?
What is Message Management Suite v3.0?
Message Management Suite v3.0 is a robust operations tool that efficiently automates the monitoring of all your message queues including system message, user message or device message queues in real-time.
Using smart automation commands Message Management Suite v3.0 automates an organisations response to a given situation whilst monitoring for application error messages and system critical messages in real time.
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Why is it important to automate systems monitoring?
Are you using anything to monitor your system messages and events?
Are you using different monitoring tools for different systems?
Do you have a way to verify if your high availability replication is working correctly?
Do you have a way to verify if your end of day processing is successful?
Are you automatically notified if you reach disk storage thresholds?
Do you have a way to monitor systems after normal working hours?
Message Management Suite v3.0 addresses all these questions. Our software is designed to address the fact that system critical information messages often go unnoticed on a busy system. They quickly disappear from the operator's screen amongst other routine messages, or their significance lost on an inexperienced operator. Yet the effect of missing or ignoring a system critical event could prove disastrous for the operator, the department and the company.
Whether it’s alerting systems operators to impending disaster, such as suspension of disk mirroring or imminent disk failure, or informing you that a time-critical job has not yet finished, with smart automation, systems operators can teach Message Management Suite v3.0 how to respond to situations, even complex ones, as the software will automatically emulate precisely the actions of a very experienced IT operator.
You can even “teach” Message Management Suite how to respond to situations, even complex ones, and it will precisely emulate the actions of a very experienced IT operator.
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What can I use Message Management Suite v3.0 to monitor for?
Halcyon’s new software now enables the monitoring of any TCP/IP device such as another server, partition, hub, switch, router or hand held device. All message queues including system message, user message and device message, can now be monitored along with QHST - in real-time. This makes Message Management Suite v3.0 ideal for monitoring multiple systems, freeing up valuable resource time, and minimising risk of human error.
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What benefits does Message Management Suite v 3.0 offer?
Designed with outsourcers and systems operators at all levels in mind, this cost-effective and feature rich systems management software addresses real business needs, particularly in today’s price sensitive marketplace where many of us have to do more with less. This cost effective software suite delivers real ROI, saving you time, money and optimising the use of resources. From increased flexibility in scheduling event monitors to reflect working patterns and escalation policies. Enhanced audit trail and security journaling through to business continuity and automatically highlighting events that occur.
An extremely flexible messaging solution for stand-alone use or incorporated into your own third party software e.g. Help Desk applications
Do more with less:
- Significantly reduce manual tasks by automating your routine daily tasks and monitor multiple systems, on multiple platforms without the need for additional staff.
- Prevent disasters by monitoring system critical messages and alerting
appropriate personnel in a timely manner.
- Improve your department’s efficiency and effectiveness
- Configure real-time actions and alerts to reflect your business processes
- Reduce unscheduled computer downtime by monitoring for early-warning messages.
- significantly reduce troubleshooting and the risk of human error
- Achieve 100% availability of your critical IT systems
- Prevent outages, accelerate issue resolution and meet service level requirements with our maintenance & technical support services - consolidated on-site and remote software support
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Isn’t Message Management Suite v3.0 just a system reply list?
Unlike the basic system reply list, currently shipped with System i servers, with Halcyon’s Message Management Suite v3.0 the software takes a different action dependent on the occurrence of that message. For example, if you had a VPN line failing you could retry it three times. If it still failed you could cancel it, vary it off, wait 30 seconds and vary it back on again automatically. If it failed again you could then be notified via SMS or email via our GUI - the Enterprise Console
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What significant features does Management Suite V3.0 offer?
Significant features include:
- Graphical User Interface (GUI), which comes as standard, allows systems operators to consolidate existing tools and have a single dashboard view of their entire infrastructure, which is ideal for high level management reporting.
- Its comprehensive SLA reporting and system uptime tool that generates subsystem availability allowing outsourcers and systems operators to monitor multiple subsystems, at regular intervals.
- “Out-of-the-box” monitoring and alerting templates, shipped as standard, precisely emulate the actions of a very experienced IT operator, making software monitoring and management possible within hours.
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How easy is it to install and configure the software?
Visit (link) to view our online video tutorial. You can install the software and test the configuration and PTFs without affecting your live environment.
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Can I trial the software?
Yes – visit halcyonsoftware.com/downloads – you can also download our white paper “The importance of automating system management”
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Can I arrange a web demo, prior to the software trial, to walk me through the software and ensure that I get to most from the trial?
We want to ensure your software trial is as productive as possible for you. So, prior to your software trial, we’ll walk you through Message Management Suite and focus on areas pertinent to your organisation. To arrange your walk through demonstration contact learn-more@halcyonsoftware.com
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