Introduction

Important events and error messages can be seen instantly on the graphical Enterprise Console during the day while, out of hours, on-call personnel can be notified immediately by text message sent to their mobile phones or pagers, or by email, using the Message Communicator.

Comprehensive filters available with all the monitors provide specific, generic and global options and mean all the important issues are dealt with immediately.

Escalating actions can be taken to cope with any situation. These include replying to inquiry messages, executing any command, calling a program, forwarding a message, displaying a pop-up alert window to notify users, sending an email or text message. Messages can be sent to other types of systems and servers using SNMP traps.

We run our warehouse computer operations with minimum resources for cost efficiency - we rely on Halcyon during the day via the colour-coded management console and particularly out-of-hours to give us a “heads up” and notify of us of any problems by either SMS or email. This allows us to head off any issues and take remote remedial action quickly so that disruption to the business is kept to a minimum.

David Ross System Manager, Glen Dimplex