Testimonials

Gary Metherell, Manager, REAL Solutions UK

Network Server Suite now gives us the ability to offer a service to our customers that other products struggle to match.  
NSS is flexible and easy to use, so gives us the ability to respond to customer request and operational changes with ease and in a timely manner.

We find Halcyon very easy to deal with, and their response to request is exceptional for a software development company.  

Halcyon staff are all very technically competent, and willing to listen.  
One example was an application change that would negate extensive programming on our part.  
The change was made and E-mailed back within hours of making the original request.

Trevor Burrows, (IT Director) , Morphy Richards

We use Network Server Suite from Halcyon to monitor and manage our critical business applications, Intel servers, services and devices across our network. The Halcyon Enterprise Console also allows us to monitor our IBM System i™ (iSeries™, AS/400™) main business computer systems.

It is vital to our business to monitor all aspects of the network, including remote servers, email systems etc. from a central point, and if problems arise our support team are notified immediately by messages being sent to mobile phones or PDA's. Issues can be resolved quickly and therefore minimal or no disruption occurs to normal business operations.

Halcyon are a highly valued business partner to Morphy Richards. They are very responsive ... pre-sales and post-sales support is excellent.

Joe Cuomo, Sr. Administration

The Halcyon Restricted Tasks Manager, that allows us to run unattended restricted state tasks, has simplified the performance of system backups and other tasks, and has really had a positive impact on our business. We currently use a major software competitor monitoring software that does not include this functionality.  Each time we needed to perform a full system save, someone from our IT department had to go into the office and manually issue the commands for the system save, then monitor the system during the five hours it took to perform the task.  Not only did that mean additional overtime cost, but because there was someone in the building, we had to hire a security guard for that time as well.  We were not performing our full system save as often as recommended to assure maximum data recovery in the event of a disaster. 

Now, with Halcyon Restricted Tasks Manager, we can schedule, or submit to a job queue, any number of restricted state functions to be performed without risk in a completely unattended environment.  We can easily configure the software to carry out scheduled restricted state tasks more frequently and at times when system utilization is low, or we can configure the software to submit the tasks to a job queue to be carried out as soon as possible after other jobs have completed.  We can even have status messages and error conditions sent out to mobile phones and pagers before during and after task processing!  We are reducing the risk of losing valuable data because we can perform system backups more frequently.  This software has enabled us to eliminate expenses surrounding the system save task, making our return on investment almost immediate.

Senior Manager, Cap Gemini Ernst & Young UK plc

The Halcyon products have allowed us to reduce our Operational headcount and aid Operational staff to be focussed on the real issues at hand, without being distracted by the volume of arbitrary and
inappropriate messages. Use of the System Event Manager product has enabled us to move to automated proactive management of resource availability and has removed the need for a ream of manual checking procedures.

As to the company, Halcyon have been very reactive and helpful. Their Technical Support team are knowledgeable and responsive, quickly resolving any issues. Halcyon have shown themselves to be a
flexible organisation, having enhanced their products to interface with the leading edge Enterprise Management Tools that we use.

Frank Bridges, AS/400 Technical Analyst, Early Learning Centre

Our management team receive a full report of yesterday’s sales activities by 8.00 am on their mobile phones using the Halcyon Message Communicator. This is now considered a standard business service.

It is reassuring that there are organisations like Halcyon, where one not only gets software that works as advertised, but also receives such exemplary after-sales support and guidance.”

Paul Jessiman, Senior Technical Consultant, ITNET plc

For busy systems running in a highly demanding environment like ours, service is a key requirement and we cannot afford to miss or delay dealing with problems with vital jobs or system functions. We have
found the Halcyon Message Manager simple to use and easy to understand – yet powerful enough to perform complex, as well as routine, actions when required. It helps us to proactively manage our clients’ System i™ (iSeries™, AS/400™) systems.

We needed to set up a considerable amount of message filters at the start of the project. Halcyon’s help during this time was invaluable and made the implementation process quick and easy.”

Dave Pennant, Deputy Manager Computer & Comms., Moscow Narodny Bank

Restricted Tasks Manager not only does what its name implies, but a lot more besides and does it very well! Complete system backups are now run every weekend unattended. Previously this was a once-a-month
attended process.

The cost of RTM is soon recouped by savings in Operator overtime. The ability to group jobs is particularly useful.”

Phil Carnell, Technical Services Manager, Digica Ltd

Halcyon Enterprise Console is now the central hub of our outsourcing operations for System i™ (iSeries™, AS/400™). As we are responsible for many systems, the Enterprise Console gives us the opportunity to exploit the benefits of having a single focal point for all system alerts. This in turn allows us to respond quickly to events that require operator intervention.

When it comes to support, I find Halcyon excellent to deal with. They are prepared to listen to individual customer requirements, with a view to the continuous improvement and further development of their products, which ultimately benefits all of their customers. Their understanding of the System i™ (iSeries™, AS/400™) is first class!”