Our Approach

Halcyon… a world of difference

At Halcyon we are different - and it shows. All our senior development and commercial managers have been IT managers in industry and have a wealth of experience between them. This experience shows through in our products, our technical support and our attitude to our customers.

Having sat on your side of the desk, we know what features are important to you. We realise the importance of having good technical support when you need it. We understand why “ease of use” is essential to get you up and running as quickly as possible.

In short, we speak your language.

Our Product Excellence Panel

When we develop a new product or enhance our existing products, we carry out extensive research which includes canvassing the views of our customers and analysing current market trends. We also take into consideration new versions of operating software and the latest technical innovations.

Regular development meetings take place which enable both the technical and commercial teams to review progress, debate technical issues and to discuss new customer requests. We call this our Product Excellence Panel.

Before releasing a new product or new version of our software, our Product Excellence Panel meets for a final in-depth review of the new release. The three main considerations are:

	Does this product make the IT Manager's job easier?
	Will it save the company money?
	Is it easy enough to understand without a manual?

Only when all these criteria are satisfied will the product be considered fit for market. We are justifiably proud of our high reputation for providing quality, stable products and take exceptional steps to maintain that reputation.