Halcyon Software is a global leader in multi-platform systems management software.
Halcyon Software and its expert systems management software portfolio were acquired by HelpSystems in January 2015. With this acquisition, HelpSystems offers one of the industry's most comprehensive IT and systems management portfolios with a global customer base totaling over 9,000 organizations.
With more than 25 years of delivering proven solutions and first class customer support, Halcyon’s products proactively monitor and automate IT operations and provide performance reports on the service levels required by your business.
In most cases, Halcyon’s solutions increase IT efficiency by 30 – 40 percent, delivering significant savings and a rapid return on investment – often in less than six months.
We achieve this in three ways:
Our solutions keep a vigilant watch on the most critical IT systems and core applications on which your business depends. IT administrators receive early warnings of any potential problems or ‘bottlenecks’ before they impact the organization.
By setting up ‘self–corrective actions’ to these issues we can ensure they do not happen again. IT teams can also automate regular tasks, checks or jobs which would normally be undertaken by IT staff. This frees up valuable resources, saves costs and helps to eliminate human error.
Our cloud-based reporting solution can prove to management that the IT team is achieving or exceeding service levels required by the business and also flags any issues so that they can be quickly resolved.
Large multi-nationals, corporate data centers, public sector and SMB organizations rely on Halcyon’s software to ensure their mission-critical systems, ERP applications and services are available 24/7.
Halcyon solutions support IBM enterprise class systems, including the IBM i®, AIX® as well as Windows® and Linux® platforms.
Halcyon has developed an extensive library of out-of-the-box, rule-based templates which can be deployed in minutes and monitor the most common IBM i application environments such as JD Edwards®, IBM WebSphere MQ®, Infor (M3®, LX®, XA®, System 21®), SAP®, Misys Equation® and Misys Midas Plus®. The templates can be tailored to suit the requirements of the organization – including the monitoring of in-house, bespoke applications. Halcyon also monitors HA solutions such as Vision MIMIX®, iTERA, MAXAVA® and Quick/EDD®.
Halcyon has also created mobile apps for IT support staff to remotely manage vital IT systems. They provide a dashboard of all alerts in a single view enabling issues or problems to be quickly resolved from any location around the clock. The apps, which support Apple® and Android™ devices, increase visibility of issues in real-time and improve the productivity and efficiency of IT support staff.
Halcyon Software Inc.’s U.S headquarters are in Raleigh, North Carolina. Halcyon also has offices in the UK and Australia as well as a world-wide network of partners supporting North & South America, EMEA and Asia Pac.